Our goal is to ensure your complete satisfaction with your purchase.
If you have any questions regarding any item we sell, please email us prior to placing your order. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type and will be processed within 10 to 45 days depends on the issuing bank of the credit card. Any claims for damaged orders or missing items must be received within 2 business days of receipt of the package.
In case the following conditions are not met toulane.com reserves the right to refuse the return.
The items must be returned for refund or exchange within 7 days of the original purchase
Items must be received by us undamaged and unused in their original condition and packaging
The original manufacturer's packaging must not be damaged
Packaging must include all original items, brochures, etc.
The return package must include a copy of the original invoice or sale receipt.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.